Last updated: June 27, 2026
1. Introduction
FPXCourseHelp.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our academic support services.
By using FPXCourseHelp.com, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Information you provide:
- Account information: name, email address, and password when you register
- Order details: course codes, assessment instructions, rubrics, academic level, and deadline preferences
- Payment information: billing details processed securely through our third-party payment processors
- Communications: messages sent through our platform, including chat with support and assigned specialists
- Uploaded files: documents, rubrics, and reference materials you submit with your orders
Information collected automatically:
- Device and browser information (type, version, operating system)
- IP address and general location data
- Pages visited, time spent on pages, and navigation patterns
- Referring website or source
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our academic support services
- To process your orders and facilitate communication with specialists
- To process payments and send transaction confirmations
- To send service-related notifications (order updates, delivery alerts, revision notices)
- To respond to your inquiries and provide customer support
- To detect and prevent fraud, abuse, or security issues
- To comply with legal obligations
4. Cookies and Tracking Technologies
FPXCourseHelp.com uses cookies and similar technologies to enhance your experience. These include:
- Essential cookies: Required for core functionality such as authentication and session management
- Analytics cookies: Help us understand how visitors interact with our site so we can improve our services
You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of our platform.
5. Third-Party Services
We work with trusted third-party service providers to operate our platform:
- Payment processors: Paystack and PayPal process your payments securely. We do not store your full credit card or bank account numbers on our servers.
- Cloud storage: Uploaded files are stored securely using Cloudinary with encryption.
- Email service: We use ZeptoMail to deliver transactional emails (order updates, notifications).
Each third-party provider operates under their own privacy policy. We encourage you to review their policies.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure password hashing (bcrypt) for stored credentials
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security reviews and updates
While we take reasonable precautions to protect your data, no method of electronic storage or transmission is 100% secure.
7. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide services. Order records and associated files are retained for a reasonable period after completion for quality assurance and dispute resolution. You may request deletion of your account and associated data by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Object to or restrict certain processing activities
- Receive a copy of your data in a portable format
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
FPXCourseHelp.com is designed for adult learners enrolled in higher education programs. We do not knowingly collect information from individuals under the age of 18. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of FPXCourseHelp.com after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Email: support@fpxcoursehelp.com
- Website: fpxcoursehelp.com/contact